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- Title
Are People Polite to Computers? Responses to Computer-Based Interviewing Systems.
- Authors
Nass, Clifford; Youngme Moon; Carney, Paul
- Abstract
The present studies were designed to test whether people are "polite" to computers. Among people, an interviewer who directly asks about him- or herself will receive more positive and less varied responses than if the same question is posed by a third party. Two studies were designed to determine if the same phenomenon occurs in human--computer interaction, in the first study (N = 30), participants performed a task with a text-based computer and were then interviewed about the performance of that computer on 1 of 3 loci: (a) the same computer, (b) a paper-and-pencil questionnaire, or (c) a different (but identical) text-based computer. Consistent with the politeness prediction, same-computer participants evaluated the computer more positively and more homogeneously than did either paper-and-pencil or different-computer participants. Study 2 (N = 30) replicated the results with voice-based computers. Implications for computer-based interviewing are discussed.
- Subjects
HUMAN-computer interaction; COMPUTERS; INTERVIEWING; APPLIED psychology; SOCIAL psychology
- Publication
Journal of Applied Social Psychology, 1999, Vol 29, Issue 5, p1093
- ISSN
0021-9029
- Publication type
Article
- DOI
10.1111/j.1559-1816.1999.tb00142.x