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- Title
Evaluating Remote Reference Service: A Practical Guide to Problems and Solutions.
- Authors
Pomerantz, Jeffrey; Mon, Lorri; McClure, Charles R.
- Abstract
The article provides a discussion on remote reference services. It discusses the lack of evidence to serve as the basis of library expenses which are affected by cost-reduction efforts. Libraries need ongoing efforts to ensure the quality of remote reference services and preserve valid, useful, and reliable data. It recommends the formulation of specific methods in collecting and evaluating data. The article also examines problems and solutions regarding the gathering of automatically collected and missing data.
- Subjects
INFORMATION storage &; retrieval systems; LIBRARY reference services; ELECTRONIC information resource searching; INTERNET in library reference services; INFORMATION services; LIBRARY cooperation; LIBRARY administration; INFORMATION science; DOCUMENTATION
- Publication
Portal: Libraries & the Academy, 2008, Vol 8, Issue 1, p15
- ISSN
1531-2542
- Publication type
Article
- DOI
10.1353/pla.2008.0001