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- Title
STRUCTURING CHANGE: FAMILIARITY AND FORMAL INTERVENTIONS IN PROBLEM-SOLVING GROUPS.
- Authors
Okhuysen, Gerardo Andres
- Abstract
This article presents evidence for an incremental change process in decision-making groups whereby change unfolds through self-generated interruptions. Group members initiate self-interruptions by switching their attention to social concerns (in familiar groups) or to discussion instructions (in groups using formal interventions). During such interruptions, members evaluate activities, propose alternative approaches, and change working strategies. Results suggest that familiarity and formal interventions provide flexible structures that lead to superior performance. A central finding reveals that using a formal intervention in familiar groups hurts performance because pre-established interaction patterns are altered.
- Subjects
GROUP decision making; GROUP problem solving; ORGANIZATIONAL structure; CHANGE management; SOCIAL conflict; INDUSTRIAL sociology; TEAMS in the workplace; ORGANIZATIONAL sociology; SOCIOLOGY of work; JOB performance; ADAPTABILITY (Psychology) -- Social aspects
- Publication
Academy of Management Journal, 2001, Vol 44, Issue 4, p794
- ISSN
0001-4273
- Publication type
Article
- DOI
10.5465/3069416