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- Title
Democratic Governance and the Outcomes Approach to Performance Management through African Epistemologies.
- Authors
Makoba, Ntokozo P.; Ruffin, Fayth A.
- Abstract
The South African democratic government is now responsible for providing public services to all of its citizens. To increase accountability, enhance good governance and improve service delivery for all citizens, in 2009/2010 the Presidency shifted the public sector from the input-output performance management (PM) framework to the Outcomes Approach (OA). Questions presented are (1) whether the African National Congress as ruling party, renowned for a successful liberation struggle, has fostered results-oriented PM? (2) In importing the international best practice of the OA did the South African government take African epistemologies into account? It is argued that African epistemologies, such as Afrikology (Nabudere, 2011) offer a strategy for putting people first to improve service delivery for all South Africans. The mixed method research design applied case study strategy to draw upon 44 senior managers in the Department of Agriculture and Environmental Affairs as respondents. Content, matrix and thematic analyses were employed to analyse qualitative data. Stata software was used to analyse quantitative data. Unlike results from qualitative data, results of quantitative data yield some evidence of political accountability and PM effectiveness through the OA. Change management for OA implementation appears elusive. It does not seem that African epistemologies are incorporated into change management and OA implementation. It is recommended that the South African government take cognisance of African ways of knowing and be at the forefront of decolonising the Public Service by using Afrikology to promote new knowledge production for employee development and citizen driven PM to improve service delivery.
- Subjects
SOUTH Africa; SOUTH African politics &; government; DEMOCRACY; SOCIAL services; PUBLIC administration; PERFORMANCE management
- Publication
Loyola Journal of Social Sciences, 2016, Vol 30, Issue 2, p143
- ISSN
0971-4960
- Publication type
Article