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- Title
Spanning Boundaries in Offshore Outsourcing Firms: A Case Study on KM System Initiatives in Wipro Technologies.
- Authors
Zheng Wang; Jing Chen
- Abstract
Despite the increased attention on boundary spanning in organizations, we still know surprisingly little about bow boundaries are formed and what spanning activities can be applied to the context of offshore outsourcing firms (OOFs). This paper examines the antecedents of boundary formation in OOFs and proposes that spanning activities can help OOFs to realize return from their IT investment in an effective and efficient manner. Our fmdings show that two theoretical models have been identified in this paper. The first model proposed that three boundaries are formed in the OOFs, namely structure, knowledge and subcultural boundaries. We explored the formation process and detailed with steps. The second model therefore is proposed to span these three boundaries and we have explored detailed mechanisms in this paper.
- Subjects
KNOWLEDGE management; BOUNDARY line agreements (Real property); KNOWLEDGE process outsourcing; INVESTMENTS; WIPRO Corp. (India)
- Publication
Frontiers of Business Research in China, 2014, Vol 8, Issue 1, p49
- ISSN
1673-7326
- Publication type
Article
- DOI
10.3868/s070-003-014-0003-8