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- Title
Analysing the use of a computerized system by hospital managers.
- Authors
dos Santos, Marlene Cristina; de Fátima Marin, Heimar
- Abstract
Objective: To analyze the use of a computerized system by hospital managers, evaluating their satisfaction related to the usefulness and ease of use of system. Methods: Case study, with a non-ex perimental design, conducted in a general hospital. The instrument used was based on the technological acceptance model. The population was composed of 63 managers and, based on the inclusion criteria, 60 managers were included in the study sample. Results: The system was considered useful by 90.5% of managers, while 84.7% agreed on its ease of use. The analyzed external variables (age, ease of using the technology, provision of training and technical support, computer availability, and favorability of use), showed an influence on satisfaction with the ease of use. The age and provided training did not infl uence satisfaction on the usefulness of the system. Conclusion: The managers showed greater satisfaction with the usefulness of the system when compared to the ease of use, due to the characteristics of the system and the institution.
- Subjects
ATTITUDE (Psychology); COMPUTERS; CUSTOMER satisfaction; HEALTH facility administration; HEALTH services administrators; HOSPITALS; INFORMATION storage &; retrieval systems; MEDICAL databases; CASE studies; MEDICAL informatics; SCIENTIFIC observation; ELECTRONIC health records; DESCRIPTIVE statistics
- Publication
Acta Paulista de Enfermagem, 2018, Vol 31, Issue 1, p1
- ISSN
0103-2100
- Publication type
Article
- DOI
10.1590/1982-0194201800002