We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
How to Support Diverse Libraries in a National Network?: Organisation of Customer Management at Swiss Library Service Platform (SLSP).
- Authors
Heinemann, Claudia; Unterholzner, Marie-Christine; Marty MBA, Thomas
- Abstract
SLSP Ltd. (Swiss Library Service Platform) was founded in 2017 by 15 Higher education institutions and libraries of Switzerland with the mission of consolidating the data sets of the six existing library consortia in Switzerland into a national platform, operating a centrally managed library system and offering centrally managed services for libraries. With the successful go-live of swisscovery in December 2020, SLSP started its business operations as an independent library service provider for Switzerland's academic libraries. Today, the national platform swisscovery references the information of 495 academic libraries in Switzerland and provides easy access through a single user interface. Starting from the assumptions used in the design of a national network of this size and variety, we look back on two years of operation of swisscovery, focusing especially on developments in customer support for the libraries.
- Subjects
SWITZERLAND; LIBRARY administration; LIBRARY information networks; NATIONAL libraries; LIBRARY cooperation; CONSUMERS; ACADEMIC libraries; LIBRARY users
- Publication
ABI Technik, 2023, Vol 43, Issue 2, p96
- ISSN
0720-6763
- Publication type
Article
- DOI
10.1515/abitech-2023-0017