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- Title
HAVAALANI GÜVENLİK SÜREÇLERİNDEKİ PROBLEMLER VE HAVAALANI KULLANICILARI: HAVAALANI GÜVENLIK GÖREVLİSİ PERSPEKTİFİNDEN TÜRKİYE'DEKİ ÜÇ HAVAALANINDA BIR ARAŞTIRMA.
- Authors
ERGÜN, Nalan
- Abstract
The aim of this study is to contribute both to administrative processes, such as human resources management, and to the improvement of security procedures by identifying an airport user profile that is perceived as causing difficulties and security procedures that create problems for security staff. For this purpose, a questionnaire form is used in the study. The questionnaire was administered to private security personnel working at the check points of three domestic and international airport terminals; namely, Istanbul Atatürk Airport, Ankara Esenboğa Airport and Istanbul Sabiha Gökçen Airport. The obtained data is described by applying frequency analysis. As a result of the analysis conducted on passenger profiles, the terminal personnel at all three airports were determined to have been caused great difficulties. It has also been revealed that, compared to foreign nationals, Turkish nationals created more difficulties and that, in addition, compared to lone travelers those traveling with their families created more problems at the security procedures at all three airports. The security process was identified as causing the greatest trouble, with the detection of prohibited items, the process of shoe removal and requests for re-entry through walk-through metal detectors found to be the three items cited with the highest frequency.
- Publication
Trakya University Journal of Social Science, 2018, Vol 20, Issue 1, p15
- ISSN
1305-7766
- Publication type
Article
- DOI
10.26468/trakyasobed.437582