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- Title
BEHAVIORAL METHODS TO REDUCE SHOPLIFTING.
- Authors
Glasscock, Stephen G.; Rapoff, Michael A.; Christophersen, Edward R.
- Abstract
Shoplifting is a serious crime affecting most (if not all) retail businesses and responsible for increases in merchandise prices and customer services. Numerous methods exist to reduce shoplifting among consumers. The two most common types of shoplifting treatments either directly treat the shop- lifter or attempt to prevent shoplifting through response prevention strategies in the retail environment. A critical review of the most common methods to reduce shoplifting reveal that case study research lacks appropriate experimental control to be convincing; and that the most promising strategies are those methods that attempt to prevent shoplifting in the retail environment. However, the more global response prevention methods could benefit if an account of the total volume of shoppers were controlled for thus providing a ratio of shoppers to opportunities to shoplift.
- Subjects
SHOPLIFTING; RETAIL industry security measures; CUSTOMER satisfaction; CUSTOMER services; CASE studies; CUSTOMER relations
- Publication
Journal of Business & Psychology, 1988, Vol 2, Issue 3, p272
- ISSN
0889-3268
- Publication type
Article
- DOI
10.1007/BF01014044