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- Title
تقويـ إدارة الجودة في مسابح محافظة السميمانية.
- Authors
أراز نوري محمود; نصير قاسـ خمؼ; ىاوري جزا عمي
- Abstract
The research aims to evaluate the work of the swimming pools administrations in quality management from the viewpoint of the participants in the swimming pools of Sulaymaniyah Governorate and to identify the differences between the hypothetical arithmetic mean of the scale and the average of the research sample in quality management. The researchers used the descriptive approach through survey method because it is appropriate to the nature of the research. As for the research sample, they represent (25) swimming pools within the governorate, which were chosen randomly. The researchers concluded that the swimming pools achieved a positive level in all dimensions of the quality of services and from the point of view of the visitors to them, and the swimming pools obtained a high weight in all paragraphs of the dimension of reliability in the quality management of the administrative bodies, except for one paragraph of the dimension that got an average weight from the point of view of its visitors and The swimming pools obtained a high weight in all paragraphs of the dimension of safety and confidence in the quality management of the administrative bodies, except for one paragraph of the dimension, which obtained an average weight from the point of view of its visitors. The researchers recommended that the managements of swimming pools should realize that the requirements of comfort and enjoyment obtained by the visitors to them constitute the essential point of the function for which the swimming pools were found and can be enhanced through the stability and continuity of the level of service as well as the accuracy of their organization.
- Subjects
SWIMMING pools; ARITHMETIC mean; RESEARCH personnel; QUALITY of service; TOTAL quality management
- Publication
Karbala Magazine of Physical Edu. Seiences, 2023, Vol 8, Issue 2, p1
- ISSN
2304-1471
- Publication type
Article