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- Title
Splitting as a Social Defense against Stakeholder Engagement.
- Authors
HUMPHREYS, JOY
- Abstract
This is a report of a case study demonstrating difficult stakeholder engagement dynamics emerging during a large infrastructure project. The government agency, whose responsibility was to implement government decisions, utilised the project as an opportunity to showcase their capability. They communicated their decisions to the people living adjacent to the building site, who became disenfranchised as their experience and emotions were denied and ignored. Each group were unable to 'walk in the other's shoes'. Effective engagement requires organisations and project teams to create a culture of containment and utilise mechanisms that mitigate against defensive behaviours.
- Subjects
SPLITTING (Psychology); CIVILIAN-based defense; STAKEHOLDER theory; INFRASTRUCTURE (Economics); DEFENSIVENESS (Psychology)
- Publication
Socioanalysis, 2014, Vol 16, p91
- ISSN
1442-4444
- Publication type
Case Study