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- Title
The effect of risk management on hotel performance: A Case Study on Luxor and Aswan Hotels.
- Authors
Mohamed Ibrahim, Ahmed Hassan; Morsy, Mohamed Abdelwahab; Hassan, Mohamed Sheded; Maawed Sayed, El husen
- Abstract
Risk management is now an essential component of corporate management, and it frequently determines a company's viability and growth in a turbulent and unpredictable economic environment. This study aims to measure the impact of risk management in terms of risk identification, risk assessment, risk mitigation and risk management procedures on hotel performance in Luxor and Aswan. To achieve the aim of the study; 412 questionnaires were distributed to a sample of workers in Luxor and Aswan hotels. Only 342 questionnaires were analyzed using the SPSS program. The results depicted that there is a high level of performance in Luxor and Aswan hotels, as they respond to changes in the work environment, strive to constantly develop its activities and operations, operations and missions contribute to increased profitability, practices contribute to customer satisfaction and loyalty. The results also concluded that risk management has a significant and positive impact on enhancing hotel performance in Luxor and Aswan. The study recommended that management should provide an appropriate work environment for risk management by defining written and publicly known objectives, policies and strategies on how to deal with risks, measure their effects, monitor and control them. Besides, applying the participatory management style on a large scale to ensure the participation of all employees in all decisions, whether they are routine or strategic within hotels, especially in light of the increased risks that affect all aspects of work.
- Subjects
HOTEL management; INDUSTRIAL management; SPSS (Computer software); CUSTOMER satisfaction; WORK environment
- Publication
International Journal for Tourism, Archeology & Hospitality (IJTAH), 2022, Vol 2, Issue 3, p249
- ISSN
2812-6033
- Publication type
Article