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- Title
CONTEMPORARY HUMAN RESOURCE MANAGEMENT ISSUES AND CONCERNS IN THE HOTEL INDUSTRY: IDENTIFYING THE PRIORITIES.
- Authors
Hui-O Yang; Dr. Hsin-Wei Fu
- Abstract
This article reports on a study which explored the views of managers in the hotel industry in Taiwan as to the most important issues in human resource management (HRM) in their industry. The results suggested that most participating hotels are focused on dealing with the day-to-day operational challenges, such as shortages of appropriately skilled staff and employee turnover. While they perceive these issues as significant and challenging, they were mostly inclined to view these as 'facts of life' in the industry, rather than offering more fundamental and strategic solutions for dealing with them. This study concludes that the current and emerging challenges facing the industry in Taiwan demand an approach to HRM which is far more strategic than the traditional focus on personnel administration; and that HRM has a key role to play in creating and sustaining competitive advantage in organizations. However, this will require a significant shift in the caliber of thinking about HRM at executive level.
- Subjects
TAIWAN; HOTEL management; HOTEL personnel management; LABOR turnover; SCARCITY; LABOR supply; EXECUTIVES' attitudes; COMPETITIVE advantage in business; BUSINESS planning
- Publication
International Journal of Organizational Innovation, 2009, Vol 2, Issue 1, p201
- ISSN
1943-1813
- Publication type
Article