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- Title
Adversaries or Cross-Organization Co-workers? Exploring the Relationship between Gig Workers and Conventional Employees.
- Authors
Maffie, Michael David
- Abstract
This article explores how gig workers interact with more conventional employees. Drawing on original qualitative and quantitative data from Instacart shoppers and grocery store staff, this article shows how Instacart's algorithmic management system pushes shoppers to mistreat in-store staff. Yet for shoppers who frequently interact with staff, the author finds they develop cooperative, cross-organization co-worker relationships. These relationships grant shoppers access to resources typically reserved for staff, allowing them to navigate the algorithmic constraints that Instacart places on them. Findings show that platform companies' use of algorithmic management tools can spill over to negatively affect the working conditions of conventional workers; but also, that gig workers can improve their own conditions by building relationships with their conventional peers.
- Subjects
COWORKER relationships; WORK environment; CONSUMERS; LABOR; GROCERY industry; EMPLOYMENT practices
- Publication
ILR Review, 2024, Vol 77, Issue 1, p3
- ISSN
0019-7939
- Publication type
Article
- DOI
10.1177/00197939231194254