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- Title
Need and Potential Use of Information Technology for Case Manager–Physician Communication in Home Care.
- Authors
Ruggiano, Nicole; Shtompel, Natalia; Hristidis, Vagelis; Roberts, Lisa; Grochowski, Julie; Brown, Ellen L.
- Abstract
Case management has become a popular model for providing home care services to nursing home-eligible older adults. To maximize collaborative decision making and patient outcomes, members of the case management team must engage in ongoing, open communication. However, little is known about the quality of communication between home care case managers and their clients’ physicians. This study examined geriatric home care case managers’ perceptions of their communication with their clients’ physicians. Participating case managers were employed at two large home care agencies located in the South Florida region. The findings suggest that communication between home care case managers and physicians is limited and inefficient. Implication for policy and practice are provided. Finally, we propose ways to leverage Information Technology to bridge this communication gap.
- Subjects
FLORIDA; INFORMATION technology; CONTENT analysis; HOME care services; INTERPROFESSIONAL relations; PHYSICIANS; PROBABILITY theory; STATISTICS; SURVEYS; DATA analysis; SOCIAL services case management; DATA analysis software; DESCRIPTIVE statistics
- Publication
Home Health Care Management & Practice, 2012, Vol 24, Issue 6, p292
- ISSN
1084-8223
- Publication type
Article
- DOI
10.1177/1084822312459615