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- Title
MODELO DE GERENCIAMENTO DE PROCESSOS DE NEGÓCIO INTEGRADO AO GERENCIAMENTO DE RISCOS PARA A MELHORIA DO PROCESSO PRODUTIVO.
- Authors
da Silva Guimarães, Paula Márcia; Luis Braga, José; Hadad Zaidan, Fernado
- Abstract
The market is increasingly competitive and, therefore, organizations have adopted techniques to ensure their own survival. Business Process Management (BPM) has been adopted because it offers a significant improvement in organizational performance. However, processes are facing risks that can impact their objectives. The integration between business process management and risk management techniques is called R-BPM. Despite obtaining satisfactory results with the use of R-BPM, the scientific base in this area is scarce, with incomplete integration between techniques and the absence of an adequate support tool. This article aims to fill this gap by developing a generic model for integrating all phases of the BPM life cycle with risk management and the use of appropriate support tools. The proposal was tested in a real process and the results showed that the method, in addition to allowing complete integration between the techniques, is largely effective.
- Subjects
BUSINESS process management; RISK management in business; ORGANIZATIONAL performance
- Publication
Exacta, 2021, Vol 19, Issue 4, p890
- ISSN
1678-5428
- Publication type
Article
- DOI
10.5585/exactaep.2021.16023