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- Title
A Critical Function.
- Authors
Neuer, Ann
- Abstract
The article discusses the emergence of Help Desk as a critical clinical trial technology in many global studies. Help Desk uses information systems such as electronic data capture (EDC), clinical trial management (CTMS) and clinical data management systems (CDMS). Rich Deyermond of Phase Forward and Dan Piekarz of Medidata describe the structure of their Help Desk operations. Advanced Clinical Software (ACS) has also invested in online resource Knowledgebase, which focuses on peer-to-peer interaction.
- Subjects
INFORMATION technology; CLINICAL trials; COMPUTER software; INFORMATION resources management; PHASE Forward Inc.; ADVANCED Clinical Software (Company)
- Publication
Bio-IT World, 2007, Vol 6, Issue 9, p38
- ISSN
1538-5728
- Publication type
Article