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- Title
Social Accounts in Conflict Situations: Using Explanations to Manage Conflict.
- Authors
Sitkin, Sim B.; Bies, Robert J.
- Abstract
Considerable attention has been given to different behavioral strategies of conflict management (e.g., avoidance, compromise, collaboration). However, conflict theory and research has overlooked a simple, but effective strategy for managing conflict: the use of social accounts or explanations. In this paper, we review the literature on the use of social accounts in conflict situations and find it supports the argument that social accounts can be an effective conflict-management strategy. Based on this analysis, we propose several promising directions for future theory development and research concerning the role of social accounts in conflict situations. In addition, we identify tradeoffs and dilemmas created when social accounts are used to manage conflict.
- Subjects
CONFLICT management; CONFLICT theory; CRISIS management; NEGOTIATION; INTERPERSONAL conflict; SOCIAL conflict
- Publication
Human Relations, 1993, Vol 46, Issue 3, p349
- ISSN
0018-7267
- Publication type
Article
- DOI
10.1177/001872679304600303