Back to matchesWe found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleA customer's perception of value.AuthorsChonko, Lawrence B.AbstractDiscusses the importance of customer service in business. Quality and customer focus; Contribution of personnel to value.SubjectsCUSTOMER servicesPublicationBaylor Business Review, 1993, Vol 11, Issue 1, p26ISSN0739-1072Publication typeArticle