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- Title
Improving Professional Practice for Mobile Operators through the Development of a Decision Support Tool for Outsourcing.
- Authors
Amiri, Ayman M.
- Abstract
In recent years mobile operators have been facing many challenges including fierce competition between operators due to increased market saturation, competition with Over-The-Top (OTT) providers and ever-growing regulatory policies. While the advent of new technologies such as 5G, Internet of Things (IoT) and Artificial Intelligence (AI) present new growth opportunities, they also come with their own cost and operational challenges. All the above developments inevitably is putting pressure on the opera-tors’ costs and profitability. Because of changing market dynamics, reducing costs and maintaining profitability are the key issues on top of operators’ agendas. Outsourcing has emerged as an effective strategic tool for these opera-tors to address these issues. The unrelenting pressure for greater efficiencies has forced many operators to increasingly focus on their core competencies and hence, specialize in a limited number of key areas. This has led operators to outsource some activities that traditionally have been carried out in-house. This research investigates how to facilitate the outsourcing decision that could change the entire strategy and positioning of the operator. The aim of this paper is to develop simulation-driven decision support tool for outsourcing that helps the executives and practitioners in the mobile operators to make an adequate decision with minimal risk. The simulationdriven tool may also be of interest for academics or researchers in the field.
- Subjects
PROFESSIONAL practice; CONTRACTING out; OPERATING costs; MARKET saturation; CORE competencies
- Publication
International Journal of Simulation -- Systems, Science & Technology, 2019, Vol 20, p22.1
- ISSN
1473-8031
- Publication type
Article
- DOI
10.5013/IJSSST.a.20.S1.22