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- Title
Walking the Talk.
- Authors
Krzykowski, Brett
- Abstract
The article offers information on the project established by telecommunications provider Telefónica Group which ensures connectivity to its mobile phone customers. It highlights the company's project success, winning gold at the 2010 American Society for Quality (ASQ) International Team Excellence Award competition. Details on the brainstorming activity of the company's team as well as the analysis derived from the group's action are provided.
- Subjects
CELL phone design &; construction; WIRELESS telecommunication services industry; INNOVATION management; QUALITY standards; TELEFONICA SA; MULTINATIONAL work teams
- Publication
Quality Progress, 2011, Vol 44, Issue 6, p41
- ISSN
0033-524X
- Publication type
Article