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- Title
DO INTERVIEWERS' VOICE CHARACTERISTICS INFLUENCE COOPERATION RATES IN TELEPHONE SURVEYS?
- Authors
Van Der Vaart, Wander; Vi Lee Ongena; Hoogendoorn, Adriaan; Dzjkstra, Wil
- Abstract
The article discusses a study that explores the interviewer's voice characteristics in influencing cooperation of respondents in telephone surveys. It aims to evaluate the impact of the interviewer's voice such as pitch, intonation, fluency and loudness in reading the introductory text which majority of refusals in the telephone interview occur at this stage. The relationship between voice characteristics of interviewers and compliance by listeners are addressed. Results showed that none of the acoustic measures of the voice are not useful in predicting cooperativeness and the two dependent variables like judges' willingness and cooperation rates appeared to be uncorrelated.
- Subjects
TELEPHONE surveys; RESPONSE rates; INTERVIEWER characteristics; HUMAN voice; INTERVIEWING; COOPERATIVENESS; INTONATION (Phonetics); FLUENCY (Language learning); QUESTIONNAIRES; SOCIAL surveys
- Publication
International Journal of Public Opinion Research, 2006, Vol 18, Issue 4, p488
- ISSN
0954-2892
- Publication type
Article
- DOI
10.1093/ijpor/edh117