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- Title
The Workplace Interpersonal Conflict Scale: An Alternative in Conflict Assessment.
- Authors
Wright, Robert R.; Nixon, Ashley E.; Peterson, Zachary B.; Thompson, Sharon V.; Olson, Ryan; Martin, Scott; Marrott, Devon
- Abstract
Interpersonal conflict is a prevalent workplace problem associated with numerous adverse consequences for both employees (e.g., depression, negative affect) and organizations (e.g., turnover, reduced productivity). However, many currently available self-report measures suffer from multiple methodological challenges that substantially hinder accurate and comprehensive measurement including the lack of specific elements of conflict identified by the literature subsequent to measure development, and a lack of rigorous empirical examination of psychometric properties. Thus, there is a need for a valid, psychometrically sound scale that can briefly capture perceptions of workplace interpersonal conflict in a contemporary work environment. The Workplace Interpersonal Conflict Scale (WICS) was developed to examine the frequency of conflict characteristics identified from a prior qualitative study of interpersonal conflict themes. In the current examination, we conducted an in-depth analysis of the psychometric properties of the WICS across 3 occupational samples including a cross-sectional study in health care (home care workers), a pre/post study in service (food service workers), and a large, diverse online sample (via MTurk). Results supported the 6-item WICS as a valid measure of workplace interpersonal conflict related to many other important workplace variables in the domains of work, health, and safety. Practical implications are presented and discussed. The WICS offers a promising measure that can be used in assessment, remediation, and prevention of noxious interpersonal cultures within the workplace.
- Subjects
INTERPERSONAL conflict; CONFLICT management; SOCIAL conflict; EMPLOYEE attitudes; INTERPERSONAL communication in adolescence
- Publication
Psi Chi Journal of Psychological Research, 2017, Vol 22, Issue 3, p163
- ISSN
2164-8204
- Publication type
Article
- DOI
10.24839/2325-7342.JN22.3.163