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- Title
EVALUACIÓN DE LA CALIDAD DE SERVICIO PERCIBIDA EN LOS ESTABLECIMIENTOS HOTELEROS DE QUIBDÓ.
- Authors
OLIVA, EDISON JAIR DUQUE; PALACIOS, DEISON PALACIOS
- Abstract
The purpose of this research is to know the perception of the service quality that the clients of the Quibdó city hotels have. SERVPERF will be used as scale of measurement. The research is divided into five sections. First, we will conceptualize key notions for research such as perceived quality of service, scales of quality measurement and its application in the field of hotel management. Second, a brief outline of the methods and materials used in the research will be made. Third, the structuring process of the applied analysis model will be shown. Finally, in the last two sections, the presentation and analysis of results will be made and some conclusions and recommendations for the hotel sector in Quibdó will be outlined based on the findings of this study.
- Subjects
HOTELS; QUALITY of service; HOTEL management; CUSTOMER services; COLOMBIAN history; HISTORY
- Publication
Revista Criterio Libre, 2017, Vol 15, Issue 26, p196
- ISSN
1900-0642
- Publication type
Article
- DOI
10.18041/1900-0642/crilib.26.1047