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- Title
A Functional Shift: Building a New Model of Engagement.
- Authors
Fisher, Andrew; Ritchie, Susan
- Abstract
Engaging and building relationships with communities has been a key function of policing since the creation of the ‘new police’ in 1829. Despite government policy, statute and guidance from a range of agencies, inspection processes by HMIC and others have regularly raised concern about the inconsistency of delivery. Many of the inspection report identify training in community engagement as a critical issue. Using the Waters’ ‘Quality of Service’ model that examines ‘internal quality’ of management and staff development, ‘functional’ emphasis on performance and an ‘interactional’ emphasis on relationships with partners and communities, the authors argue that a focus on training in community engagement has to change to a learning process that encourages participants to reflect and develop their skills through practical immersion. With over 40 years of public service experience combined with evidence from two pilot areas based on a blend of training, learning, and reflection, the authors demonstrate the value of learning how to engage with communities with a view to increasing social capital and accessing the assets of active citizens.
- Subjects
UNITED Kingdom; POLICE; DIVERSITY in the workplace; COMMUNITY policing; NEIGHBORHOOD watch programs
- Publication
Policing: A Journal of Policy & Practice, 2015, Vol 9, Issue 1, p101
- ISSN
1752-4512
- Publication type
Article
- DOI
10.1093/police/pav001