We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Avoiding chaotic use of social media before, during, and after emergencies: Design and evaluation of citizens' guidelines.
- Authors
Kaufhold, Marc‐André; Gizikis, Alexis; Reuter, Christian; Habdank, Matthias; Grinko, Margarita
- Abstract
Social media have been established in many natural disasters or human‐induced crises and emergencies. Nowadays, authorities, such as emergency services, and citizens engage with social media in different phases of the emergency management cycle. However, as research in crisis informatics highlights, one remaining issue constitutes the chaotic use of social media by citizens during emergencies, which has the potential to increase the complexity of tasks, uncertainty, and pressure for emergency services. To counter these risks, besides implementing supportive technology, social media guidelines may help putting artefact and theoretical contributions into practical use for authorities and citizens. This paper presents the design and evaluation (with 1,024 participants) of citizens' guidelines for using social media before, during, and after emergencies.
- Subjects
SOCIAL media; MASS media use; EMERGENCY management; EMERGENCY medical services; EMERGENCIES
- Publication
Journal of Contingencies & Crisis Management, 2019, Vol 27, Issue 3, p198
- ISSN
0966-0879
- Publication type
Article
- DOI
10.1111/1468-5973.12249