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- Title
Outsourcing in Thermal Hotel Enterprises: The Case of Turkey.
- Authors
BAYTOK, AHMET; SOYBALI, HASAN HUSEYIN; ZORLU, OZCAN
- Abstract
The aim of this study is to present the status of outsourcing practi ces in Ministry of Culture and Tourism registered and operation licensed thermal hotel enterprises in Turkey. This research was supported by 65 out of 72 thermal hotel enterprises operating in Turkey, and it is identified that 22 enterprises use outsourcing. As a result of the evaluation of the data gathered from the aforementioned enterprises, it is ascertained that thermal hotel enterprises consider thermal units, cure units, and SPA/Wellness services as their core competencies and outsourcing is not preferred in these areas, and instead, personnel transportation, security, animation and food and beverage services are mostly outsourced service areas. The important benefits gained through outsourcing are identified as emphasizing more on service quality and proficiency of the suppliers, consideration of the issue from an administrative perspective, increase in service quality, focusing more on core competencies, and reducing costs.
- Subjects
TURKEY; HOTEL outsourcing; TOURISM; ORGANIZATIONAL performance; FOOD industry; TRANSPORTATION
- Publication
Business Management Dynamics, 2013, Vol 3, Issue 5, p1
- ISSN
2047-7031
- Publication type
Article