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- Title
Effectiveness of Training in Indian Banks: Some Evidences from the Punjab Region.
- Authors
Kaur, Jaspreet; Jayaraman, R.
- Abstract
The article examines the effectiveness of training in Indian banks in the Punjab Region of India. It mentions the different agreement among public sector and private sector bank officials on the fundamentals of training. It emphasizes that public bank officials agree that training is intended for skill development and improvement of employees' performance. It also notes that bank officials in private sector agree that training is intended to improve customer satisfaction.
- Subjects
PUNJAB (India); INDIA; EMPLOYEE training; BANK employees; BANKING industry; CUSTOMER satisfaction
- Publication
IUP Journal of Bank Management, 2012, Vol 11, Issue 2, p81
- ISSN
0972-6918
- Publication type
Article