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- Title
Strengthen the use of experiential knowledge of reception volunteers' day: the role of social regulation.
- Authors
Grenier, Corinne
- Abstract
Our research aims to contribute to the strengthening of democracy in healthcare, by examining a recent trend called "organization as democracy" (Dodge and Ospina, 2016), supporting its users as "able and ready to participate in society" (Ibid., p. 479). The question then is how to foster workplaces that support democracy (in health) (D. King & M. Griffin, 2019). While this literature encourages participatory and democratic management, we are instead exploring an original case where overly democratic processes weaken the organization in its ability to support its beneficiaries and pursue its civic mission: a social day care centre, for people in great precariousness, the «Boutique Solidarité» (BS), managed by the Abbé Pierre Foundation and located in Marseille (France); by its reception of the most precarious, it intends to give them the floor, especially those who volunteer to help the team manage the Boutique. We mobilize the theory of social regulation (J-D Reynaud, 1979) and the notion of experiential knowledge (T. Borkman, 1976); and raise the following research question: "How can better social regulation support the expression of volunteers' experiential knowledge and contribute to the organization's mission as an organization for/for democracy?". We conducted an interventional and participatory research between 2017 and 2021 (M.d'Anadon, 2007; C. Bélot & J. Rivard, 2013). Our results show that the implementation of a new tool to manage the relationship between the salaried team and volunteers has made it possible to restore a form of joint regulation favorable to the expression of the savoirs of the latter: they are more «active actors» with the beneficiaries and the staff (E. Baillergeau et J.W. Duyvendak, 2016). However, some elements further weaken the Boutique's ability to be a space for/for democracy in society. For instance, volunteers do not yet seem to consider themselves as a social group ready to help each other and build a common voice to defend. Their political commitment (Dodge and Ospina, 2016) still seems to remain the experience of everyone, in their relations with the team, which prevails within the Boutique.
- Subjects
MARSEILLE (France); SOCIAL groups; VOLUNTEERS; VOLUNTEER service; PARTICIPANT observation; BENEFICIARIES; RESEARCH questions
- Publication
Revue des Sciences de Gestion, 2024, Issue 327, p13
- ISSN
1160-7742
- Publication type
Article