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- Title
PUBLIC MANAGER IN THE MUNICIPALITY IN THE ERA OF THE ECONOMIC CRISIS (EXEMPLIFIED BY THE SIEDLECKI SUBREGION).
- Authors
WEREDA, Wioletta
- Abstract
The beginnings of the twenty-first century show that one of the most important signs of a well-functioning organization is to provide public services with high quality, moving away times when the recipient of public services meant nothing. Currently, in the centre of a well-functioning public organization is the client. That is why each unit should operate in an efficient, transparent way and with considered needs that are reported by customers. Unfortunately, the actual functioning of the offices has been seen a little differently. Often there are heard opinions of the poor quality of services provided by the public authorities, about information noise and long waiting period during working hours, what as a consequence causes the frustration on the client side. According to the above arguments, public organizations are trying to introduce modern management methods to support the internal organization of work and the process of the provision of services in the context of a greater focus on the customer. The purpose of this article is to show the role of customer orientation in contemporary public organizations on the example of the Office in the local government unit.
- Subjects
POLAND; ECONOMIC conditions in cities &; towns; FINANCIAL crises; PUBLIC administration; PUBLIC officers; QUALITY of service
- Publication
Hyperion International Journal of Econophysics & New Economy, 2013, Vol 6, Issue 2, p277
- ISSN
2069-3508
- Publication type
Article