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- Title
Ranking of Priority Key Performance Indicators Internal Business Processes Cocoa Industry of SMEs Scale in South Sulawesi.
- Authors
LAMATINULU; DAHLAN, Muhammad; RAMLAWATI
- Abstract
The Performance of SME Processing Industry in South Sulawesi scale is still not measured, making it difficult to conduct the process of measuring and improving performance. Pursuant to that matter hence research aim to identify and set priority Key Performance Indicators (KPIs) on internal business process aspect at cocoa processing industry of SMEs scale. This research method is a combination of descriptive statistics and the Analytical Hierarchy Process (AHP). The findings of this study were to establish 15 Key Performance Indicators (KPIs) required in the measurement and improvement of performance on the aspects of Internal Business Process (IBP). KPIs that are the top priority at three levels are the realization of products that meet the quality standard with the weight of 0.144, the second priority is the percentage of defective products with the weight of 0.125, the third priority is the percentage improvement of resource utilization efficiency with the weight of 0.107. The impact of priority KPIs weighting values can be the basis of performance appraisal on internal business process aspects.
- Subjects
COCOA industry; KEY performance indicators (Management); ANALYTIC hierarchy process; ECONOMIC indicators; MANUFACTURING defects
- Publication
Quality - Access to Success, 2019, Vol 20, Issue 173, p80
- ISSN
1582-2559
- Publication type
Article