Back to matchesWe found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleReview prompts action plan for improving complaints handling.AuthorsKeogh, KatAbstractAuthors of a review calling for an overhaul of the way patient complaints are handled have revealed public concern about a lack compassion and discipline among nurses.SubjectsUNITED Kingdom; GREAT Britain. National Health Service; ATTITUDE (Psychology); MEDICAL quality control; MEDICAL personnel; NURSING; PATIENTS' attitudesPublicationNursing Standard, 2013, Vol 28, Issue 9, p7ISSN0029-6570Publication typeJournal ArticleDOI10.7748/ns2013.10.28.9.7.s2