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- Title
An Innovative Process for Engaging Hospital Leaders.
- Authors
Bleicher, James; Paslidis, Nick; Brewer, Jennifer; Dember, Barbara; Peterson, Rick; Pugh, Dale; Crofford, Patricia
- Abstract
The article focuses on the new evaluation system for middle manages implemented by the Verde Valley Medical Center (VVMC) in Northern Arizona. It says that the organization got rid of the 360 feedback which is only effective in producing assessment reports but does not drive organizational and cultural change. Furthermore, the new evaluation system has raised customer satisfaction and employee engagement.
- Subjects
ARIZONA; PERFORMANCE evaluation; 360-degree feedback (Rating of employees); CUSTOMER satisfaction; EMPLOYEE participation in management; MEDICAL centers
- Publication
Physician Executive, 2012, Vol 38, Issue 3, p48
- ISSN
0898-2759
- Publication type
Article