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- Title
User Narratives of Transnational Multilingual Small Business Entrepreneurs in Disaster Relief Programs.
- Authors
Soyeon Lee
- Abstract
Purpose: This article argues that transnational multilingual entrepreneurs, particularly immigrant Asian/American small business owners, negotiate their access to disaster recovery-related resources by tactically sharing their own user cases through translocal business networks and developing local ethnocultural collaborative entrepreneurships. Method: This study was based on a 9-month user experience study across 14 entrepreneurial sites in two cities located in U.S.-Mexico border regions. Results: User narratives from this study demonstrate that transnational multilingual small business workers tactically adopted nuanced collaboration tactics in navigating resource-constrained environments in post-pandemic workplace settings. Conclusion: The study findings suggest that the binary notion of use and non-use of multilingual resources and the arrangement of multilingual content in federal disaster relief programs should be reconsidered to better situate human-centered design for transnational multilingual users in workplaces in under-resourced disaster-specific bureaucratic writing contexts.
- Subjects
MEXICO; BUSINESSPEOPLE; SMALL business; DISASTER relief; BUSINESS networks; BORDERLANDS; CITIES &; towns
- Publication
Technical Communication, 2024, Vol 71, Issue 1, p51
- ISSN
0049-3155
- Publication type
Article
- DOI
10.55177/tc716309