We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
The Next Frontier in Communication and the ECLIPPSE Study: Bridging the Linguistic Divide in Secure Messaging.
- Authors
Schillinger, Dean; McNamara, Danielle; Crossley, Scott; Lyles, Courtney; Moffet, Howard H.; Sarkar, Urmimala; Duran, Nicholas; Allen, Jill; Liu, Jennifer; Oryn, Danielle; Ratanawongsa, Neda; Karter, Andrew J.
- Abstract
Health systems are heavily promoting patient portals. However, limited health literacy (HL) can restrict online communication via secure messaging (SM) because patients’ literacy skills must be sufficient to convey and comprehend content while clinicians must encourage and elicit communication from patients and match patients’ literacy level. This paper describes the Employing Computational Linguistics to Improve Patient-Provider Secure Email (ECLIPPSE) study, an interdisciplinary effort bringing together scientists in communication, computational linguistics, and health services to employ computational linguistic methods to (1) create a novel Linguistic Complexity Profile (LCP) to characterize communications of patients and clinicians and demonstrate its validity and (2) examine whether providers accommodate communication needs of patients with limited HL by tailoring their SM responses. We will study >5 million SMs generated by >150,000 ethnically diverse type 2 diabetes patients and >9000 clinicians from two settings: an integrated delivery system and a public (safety net) system. Finally, we will then create an LCP-based automated aid that delivers real-time feedback to clinicians to reduce the linguistic complexity of their SMs. This research will support health systems’ journeys to become health literate healthcare organizations and reduce HL-related disparities in diabetes care.
- Subjects
HEALTH systems agencies; COMPUTATIONAL linguistics; COMPUTERS in lexicology; EPICURE (Computer system); HEALTH facilities
- Publication
Journal of Diabetes Research, 2017, p1
- ISSN
2314-6745
- Publication type
Article
- DOI
10.1155/2017/1348242