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The Reference Effect of Delay Announcements: A Field Experiment.
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- Management Science, 2021, v. 67, n. 12, p. 7417, doi. 10.1287/mnsc.2020.3870
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- Article
A General Framework to Compare Announcement Accuracy: Static vs. LES-Based Announcement.
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- Management Science, 2021, v. 67, n. 7, p. 4191, doi. 10.1287/mnsc.2020.3722
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- Article
The Effects of Menu Costs on Retail Performance: Evidence from Adoption of the Electronic Shelf Label Technology.
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- Management Science, 2021, v. 67, n. 1, p. 242, doi. 10.1287/mnsc.2019.3551
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- Article
Welfare Implications of Inventory-Driven Dynamic Pricing.
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- Management Science, 2019, v. 65, n. 12, p. 5741, doi. 10.1287/mnsc.2018.3176
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- Article
Service System with Dependent Service and Patience Times.
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- Management Science, 2019, v. 65, n. 3, p. 1151, doi. 10.1287/mnsc.2017.2983
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- Article
Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon.
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- Management Science, 2019, v. 65, n. 3, p. 1216, doi. 10.1287/mnsc.2017.2950
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- Article
Managing Customer Expectations and Priorities in Service Systems.
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- Management Science, 2018, v. 64, n. 8, p. 3942, doi. 10.1287/mnsc.2017.2785
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- Article
Does the Past Predict the Future? The Case of Delay Announcements in Service Systems.
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- Management Science, 2017, v. 63, n. 6, p. 1762, doi. 10.1287/mnsc.2016.2425
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- Article
Inventory Auditing and Replenishment Using Point‐of‐Sales Data.
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- Production & Operations Management, 2020, v. 29, n. 5, p. 1219, doi. 10.1111/poms.13153
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- Article
Skill Management in Large-Scale Service Marketplaces.
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- Production & Operations Management, 2017, v. 26, n. 11, p. 2050, doi. 10.1111/poms.12741
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- Article
The autonomous flexible labor force.
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- Managerial & Decision Economics, 2021, v. 42, n. 2, p. 516, doi. 10.1002/mde.3251
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- Article
Worker poaching in a supply chain: Enemy from within?
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- Managerial & Decision Economics, 2020, v. 41, n. 5, p. 695, doi. 10.1002/mde.3130
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- Article
When Service Times Depend on Customers' Delays: A Relationship Between Two Models of Dependence.
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- Operations Research, 2022, v. 70, n. 6, p. 3345, doi. 10.1287/opre.2021.2179
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- Article
A Little Flexibility Is All You Need: On the Asymptotic Value of Flexible Capacity in Parallel Queuing Systems.
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- Operations Research, 2012, v. 60, n. 6, p. 1423, doi. 10.1287/opre.1120.1107
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- Article
"We Will Be Right with You": Managing Customer Expectations with Vague Promises and Cheap Talk.
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- Operations Research, 2011, v. 59, n. 6, p. 1382, doi. 10.1287/opre.1110.0976
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- Article
The Impact of Delaying the Delay Announcements.
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- Operations Research, 2011, v. 59, n. 5, p. 1198, doi. 10.1287/opre.1110.0972
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- Article
On the Accuracy of Fluid Models for Capacity Sizing in Queueing Systems with Impatient Customers.
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- Operations Research, 2010, v. 58, n. 5, p. 1398, doi. 10.1287/opre.1100.0815
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- Article
Dynamics of New Product Introduction in Closed Rental Systems.
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- Operations Research, 2009, v. 57, n. 6, p. 1347, doi. 10.1287/opre.1080.0629
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- Article
On a Data-Driven Method for Staffing Large Call Centers.
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- Operations Research, 2009, v. 57, n. 3, p. 714, doi. 10.1287/opre.1080.0602
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- Article
Portfolio Credit Risk with Extremal Dependence: Asymptotic Analysis and Efficient Simulation.
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- Operations Research, 2008, v. 56, n. 3, p. 593, doi. 10.1287/opre.1080.0513
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- Article
Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method.
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- Operations Research, 2006, v. 54, n. 3, p. 419, doi. 10.1287/opre.1060.0285
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- Article
Threshold Incentives over Multiple Periods and the Sales Hockey Stick Phenomenon.
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- Naval Research Logistics, 2010, v. 57, n. 6, p. 503, doi. 10.1002/nav.20417
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- Article
A Facility Reliability Problem: Formulation, Properties, and Algorithm.
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- Naval Research Logistics, 2010, v. 57, n. 1, p. 57, doi. 10.1002/nav.20385
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- Article
How Do Delay Announcements Shape Customer Behavior? An Empirical Study.
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- Management Science, 2017, v. 63, n. 1, p. 1, doi. 10.1287/mnsc.2015.2335
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- Article
Scheduling Homogeneous Impatient Customers.
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- Management Science, 2016, v. 62, n. 7, p. 2129, doi. 10.1287/mnsc.2015.2241
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- Article
Information Sharing in Supply Chains: An Empirical and Theoretical Valuation.
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- Management Science, 2015, v. 61, n. 11, p. 2803, doi. 10.1287/mnsc.2014.2132
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- Article
Buying from the Babbling Retailer? The Impact of Availability Information on Customer Behavior.
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- Management Science, 2011, v. 57, n. 4, p. 713, doi. 10.1287/mnsc.1100.1306
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- Article
Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited.
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- Management Science, 2010, v. 56, n. 10, p. 1668, doi. 10.1287/mnsc.1100.1203
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- Article
Optimal Flexibility Configurations in Newsvendor Networks: Going Beyond Chaining and Pairing.
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- Management Science, 2010, v. 56, n. 8, p. 1285, doi. 10.1287/mnsc.1100.1184
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- Article
Is Full Price the Full Story When Consumers Have Time and Budget Constraints?
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- M&SOM: Manufacturing & Service Operations Management, 2024, v. 26, n. 1, p. 370, doi. 10.1287/msom.2022.0357
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- Article
Optimally Scheduling Heterogeneous Impatient Customers.
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- M&SOM: Manufacturing & Service Operations Management, 2023, v. 25, n. 3, p. 1066, doi. 10.1287/msom.2023.1190
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- Article
Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed.
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- M&SOM: Manufacturing & Service Operations Management, 2022, v. 24, n. 2, p. 1002, doi. 10.1287/msom.2021.0976
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- Article
Bounded Rationality in Service Systems.
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- M&SOM: Manufacturing & Service Operations Management, 2013, v. 15, n. 2, p. 263, doi. 10.1287/msom.1120.0417
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- Article
Facility Location Decisions with Random Disruptions and Imperfect Estimation.
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- M&SOM: Manufacturing & Service Operations Management, 2013, v. 15, n. 2, p. 239, doi. 10.1287/msom.1120.0413
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- Article
Pointwise Stationary Fluid Models for Stochastic Processing Networks.
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- M&SOM: Manufacturing & Service Operations Management, 2009, v. 11, n. 1, p. 70, doi. 10.1287/msom.1070.0195
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- Article