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- Title
How Cadforce makes quality part of the bottom line for its distributed work teams.
- Authors
Moser, Cliff
- Abstract
When state-of-the-art technology and explicit work processes could not assure the quality of its deliverables, a drafting outsourcing firm turned to other tools to bridge critical learning and communication gaps between project teams on opposite sides of the world, as well as making the client part of the quality equation. Cadforce eliminated a layer of onshore project management and clarified accountabilities for quality; made training a core part of the project work flow; and synchronized onshore and offshore work cycles through a results-oriented work environment that incorporates new media, supplemented with a “human touch,” to enhance collaboration and expedite communication between teams. Cadforce also involved clients in trade-off decisions by making the cost of quality an explicit part of its pricing strategy. © 2009 Wiley Periodicals, Inc.
- Subjects
BUSINESS communication; GAP analysis (Planning); CONTRACTING out; TEAM learning approach in education; PROJECT management; QUALITY of work life; CADFORCE Inc.
- Publication
Global Business & Organizational Excellence, 2009, Vol 28, Issue 2, p6
- ISSN
1932-2054
- Publication type
Article
- DOI
10.1002/joe.20246