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- Title
High Satisfaction with a Virtual Assistant for Plastic Surgery Frequently Asked Questions.
- Authors
Avila, Francisco R; Boczar, Daniel; Spaulding, Aaron C; Quest, Daniel J; Samanta, Arindam; Torres-Guzman, Ricardo A; Maita, Karla C; Garcia, John P; Eldaly, Abdullah S; Forte, Antonio J
- Abstract
<bold>Background: </bold>Most of a surgeon's office time is dedicated to patient education, preventing an appropriate patient-physician relationship. Telephone-accessed artificial intelligent virtual assistants (AIVA) that simulate a human conversation and answer pre-operative frequently asked questions (FAQs) can be effective solutions to this matter. We describe an AIVA capable of answering pre-operative Plastic Surgery-related FAQs.<bold>Objectives: </bold>We aim to determine the patients' perception and satisfaction with the AIVA.<bold>Methods: </bold>Twenty-six adult patients from the Plastic Surgery service at our institution, answered a three-part survey consisting of (1) an evaluation of the answers' correctness, (2) their agreement with the feasibility, usefulness, and future uses of the AIVA, and (3) a section on comments. The first part allowed us to measure the system's accuracy, while the second to evaluate the perception and satisfaction. The data were analyzed using Microsoft Excel 2010 (Microsoft Corporation, WA).<bold>Results: </bold>The AIVA correctly answered the patients' questions 98.5% of the time, and the topic with the lowest accuracy was "nausea." Additionally, 88% of patients agreed with the statements of the second part of the survey. Thus, the patients' perception was positive and overall satisfaction with the AIVA was high. Furthermore, patients agreed the least with using the AIVA to select their surgical procedure. The comments provided improvement areas for the following stages of the project.<bold>Conclusions: </bold>Our results show that patients were satisfied and expressed a positive experience with the AIVA to answer Plastic Surgery FAQs before surgery. The system is also highly accurate.
- Publication
Aesthetic Surgery Journal, 2023, Vol 43, Issue 4, p494
- ISSN
1090-820X
- Publication type
journal article
- DOI
10.1093/asj/sjac290