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- Title
Surf's Up.
- Authors
Edmund, Mark
- Abstract
The article focuses on the teamwork shown by the employees of Telefónica Group in maintaining and improving their internet service. It mentions that the team used process mapping, conducted brainstorming, and suppliers, inputs, process, outputs and customers (SIPOC) to analyze their Six Sigma project's affected department. It states that the group realized four factors that can help them performs effectively, including effective communication, regular meetings, and information sharing.
- Subjects
TEAMS in the workplace; GROUP problem solving; INTERNET service providers; DECISION making; INFORMATION sharing; TELEFONICA SA
- Publication
Quality Progress, 2011, Vol 44, Issue 11, p38
- ISSN
0033-524X
- Publication type
Article