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- Title
REGISTRO DE PRODUÇÃO E TRÂMITE DE DOCUMENTOS NA CBTU JOÃO PESSOA: opeı acionalizaçã o do sistema "Protocolo Web".
- Authors
Bezerra Chaves, Everaldo; da Silva Vilarim, Daniele Conceiçã o
- Abstract
This article presents the results of a system implementation project called "Web Protocol" at the Brazilian Company of Urban Trains in João Pessoa. PB. It presents a theoretical discussion, or a critique of the almost complete lack of theoretical reference on the subject. It covers the practical application of protocol services hi several Brazilian public institutions as examples for the implementation of action research, a research modality chosen by the fact that protocol activities could not be analyzed in an environment different from that experienced in the day- day by the institution. Tins is justified by the need to obseive and collect the acmal data produced by the protocol system in a given period of time. The work describes the activities developed to cany out the tasks necessary to achieve the final objectives of the project: presents the details of the collected data accompanied by the proper evaluation and defines, as final result, an exponential growth of the use of the electronic protocol system, favoring the monitoring and control of the documentary process in the company.
- Publication
Pesquisa Brasileira em Ciência da Informação e Biblioteconomia, 2019, Vol 14, Issue 2, p170
- ISSN
1981-0695
- Publication type
Article