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- Title
INFLUENCE OF INTERPERSONAL TRUST ON INNOVATIVE BEHAVIOUR OF SERVICE WORKERS: MEDIATING EFFECTS OF KNOWLEDGE SHARING.
- Authors
SEO, HYO MIN; KIM, MIN CHEOL; CHANG, KYUNGRO; KIM, TAEHEE
- Abstract
This study investigated the effects of interpersonal trust among service workers (i.e., trust in co-workers and supervisors) on innovative behaviour and examined the mediating effect of knowledge sharing on these relationships. A total of 188 personal trainers from 11 fitness clubs participated in this study. The results revealed that both trust in co-workers and trust in supervisors have a positive effect on knowledge sharing. Although the effect of trust in co-workers on innovative behaviour was non-significant, trust in supervisors had a significant effect on innovative behaviour. The effect of employees' knowledge sharing on innovative behaviour was also found to be significant. Additionally, the results indicated that knowledge sharing has a full mediating effect on the relationship between trust in co-workers and innovative behaviour and a partial mediating effect on the relationship between trust in supervisors and innovative behaviour.
- Subjects
PERSONAL trainers; SUPERVISORS; SOCIOLOGY of work; PHYSICAL fitness centers; TRUST
- Publication
International Journal of Innovation Management, 2016, Vol 20, Issue 2, p-1
- ISSN
1363-9196
- Publication type
Article
- DOI
10.1142/S1363919616500262