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- Title
De la parteneriat la co-guvernare în serviciile publice, prin demersul strategic al calităȚii V. Reinventarea mentalităȚii membrilor organizaȚiei publice. Partea a doua.
- Authors
Popescu, Luminiţa Gabriela
- Abstract
This process permits the self-recovery because is focused on transformation the mentality and the behavior of the members of the organization, therefore on the spirit of the organization. This is the most difficult size, subtle and yet less explored. The essential stages in developing the system of mentalities own to Quality are: (1) the development of the culture for Quality; (2) a new style of leadership; (3) the build of an individual learning system. This realization of this kind of transformation makes reference to so-called ‟hard„ discipline (studies about customers and markets, analyze the costs), and also to ‟software„ discipline (create the teams, the change mentalities limbs of the organizations. The optimistic scenario in this transformation is that the organizations can ‟revive„ and not in a paternalist manner, but through the development and assumption of new responsibilities as part as new social contracts. Therefore, the public services have to redefine the boundaries of responsibilities, to identify new methods to use the resources, to do business and built alliances, to be involved in changing the mentality of the members of the organization, as well as their stimulation with the aim to gain new knowledge and abilities.
- Subjects
BUSINESS partnerships; CORPORATE governance; MUNICIPAL services; ORGANIZATIONAL change; SOCIAL contract; ORGANIZATIONAL effectiveness
- Publication
Quality - Access to Success, 2010, Vol 11, Issue 6, p51
- ISSN
1582-2559
- Publication type
Article