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- Title
Mobile Access to ClinicalConnect: A User Feedback Survey on Usability, Productivity, and Quality.
- Authors
Eapen, Bell Raj; Chapman, Barbara
- Abstract
Background: ClinicalConnect, a federated clinical viewer for South West Ontario, Canada, launched a mobile interface in June 2012. Objective: The aim of the study was to assess usability of the mobile interface and the perceived impact on productivity of health care providers and quality of healthcare delivery. Methods: A survey was conducted using the System Usability Scale (SUS) and questionnaires designed to measure productivity and quality based on Canada Health Infoway's Benefits Evaluation framework. Results: The mean SUS score was 67 based on 77 responses. The mean scores for productivity and quality were 3.37 (N=74) and 3.62 (N=71), respectively, on a 5-point Likert scale where 3 was neutral. Conclusions: Users perceived the mobile interface of ClinicalConnect as useful but were neutral about the ease of use.
- Subjects
MOBILE health; HEALTH information exchanges; MEDICAL quality control; HEALTH surveys; INTERNET in medicine
- Publication
Journal of Medical Internet Research, 2015, Vol 17, Issue 5, p1
- ISSN
1439-4456
- Publication type
Article
- DOI
10.2196/mhealth.4011