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- Title
Communication in the Evolving World of Case Management.
- Authors
Keigher, Sharon M.
- Abstract
The article offers observation on the role of communication in case management in hospitals. Social workers are constantly confronted with new problems, usually while they are still developing skills and capacities to respond to the preceding one. Sometimes the technologies required are too much, so that both crises and opportunities fly at practitioners so fast it is difficult to tell which is which. Two major transformations have made case management today a qualitatively different entity than it was a quarter century ago. The first is that the importance of case management has been elevated significantly since it was colonized by corporate medicine in the 1980's and 1990's. Insurance companies and managed care organizations, focused on gatekeeping and cost containment, seem to prefer nurses rather than social workers. And rehabilitation therapists, public health practitioners, physicians, physical and occupational therapists, and other professionals of every type and qualification act as case managers.
- Subjects
MEDICAL social work; HOSPITAL case management services; PUBLIC welfare; PUBLIC health; SOCIAL services; INSURANCE companies
- Publication
Health & Social Work, 2000, Vol 25, Issue 4, p227
- ISSN
0360-7283
- Publication type
Article
- DOI
10.1093/hsw/25.4.227