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- Title
TECHNOLOGICAL CHANGE AND LABOUR PROCESSES IN THE ORGANISED RETAIL SECTOR: A CASE STUDY OF A SHOPPING MALL IN DELHI.
- Authors
Khan, Feroz
- Abstract
This paper examines the impact of technological advancement on the changing labour of frontline workers in the organised retail sector based on a case study of a shopping mall in Delhi-NCR. Its main concern is to see how labour use practices are being transformed by innovative technologies in the contemporary scenario. It also highlights the possibility that technological advancement can limit the role of workers and their mastery over the craft. The study shows how innovative technology demarcates the role of frontline workers, confining their functioning to the periphery of specific centres and allotted shelves.
- Subjects
DELHI (India); RETAIL industry; SHOPPING malls; WORKING class; TECHNOLOGICAL innovations
- Publication
Manpower Journal, 2018, Vol 52, Issue 1/2, p53
- ISSN
0542-5808
- Publication type
Article