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- Title
Absenteeism in the nursing team in emergency services: implications in care.
- Authors
Ferro, Denise; Costa Machado Zacharias, Fabiana; Aparecida Fabriz, Luciana; Schonholzer, Tatiele Estefâni; Valente, Silvia Helena; Barbosa, Sara Maria; Grigolato Viola, Carolina; Carvalho Pinto, Ione
- Abstract
Objective: In this study, the objective was to analyze how the nursing team perceives the conditions that lead to absenteeism and its implications for care at emergency medical services. Methods: Qualitative study, developed through individual, semistructured interviews based on a script composed of the dimensions: Human Resource Management Process; Teamwork Condition and Quality of Care Provided, involving 30 nursing team professionals, including baccalaureate nurse, auxiliary nurses and nursing technicians working at five emergency services in the city of Ribeirão Preto, São Paulo. To analyze the data, thematic content analysis was used. Results: The participants reported that the inappropriate physical structure and bad-quality equipment and material, salary issues, lack of human resources and ineffective communication are potential conditions leading to absenteeism and influence the quality of care provided. Conclusion: The managers play a fundamental role in creating conditions that guarantee professional growth and job satisfaction to the nursing workers, leading to less absenteeism and strengthening their commitment to care quality for the population attended in the Unified Health System. Therefore, this study is considered as a tool to understand the nursing team's perception of the conditions leading to absenteeism in emergency services.
- Subjects
BRAZIL; COMMITMENT (Psychology); COMMUNICATION; CONTENT analysis; EMERGENCY medical services; HEALTH facility design &; construction; HOSPITAL emergency services; INTERPERSONAL relations; INTERVIEWING; JOB satisfaction; RESEARCH methodology; MEDICAL quality control; MEDICAL care research; MOTIVATION (Psychology); NURSING; PERSONNEL management; PROFESSIONAL employee training; RESEARCH funding; WAGES; TEAMS in the workplace; QUALITATIVE research; THEMATIC analysis; EQUIPMENT maintenance &; repair; HOSPITAL nursing staff
- Publication
Acta Paulista de Enfermagem, 2018, Vol 31, Issue 4, p399
- ISSN
0103-2100
- Publication type
Article
- DOI
10.1590/1982-0194201800056