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- Title
Rank Xerox Wins First European Quality Award.
- Abstract
Rank Xerox Ltd. has won the European Quality Award for its achievements in Total Quality Management. In an award ceremony organized by the European Foundation for Quality Management in Madrid, Spain, Bernard Fournier, Managing Director of Rank Xerox Ltd, received the award from King Juan Carlos of Spain. In his acceptance speech, Fournier said: "This reflects the efforts of 28,000 Rank Xerox employees across Europe who, for eight years, have increased customer satisfaction and regained market share by employing quality principles and practices."
- Subjects
MADRID (Spain); SPAIN; RANK Xerox Ltd.; FOURNIER, Bernard; CUSTOMER satisfaction; QUALITY control awards; TOTAL quality management
- Publication
Quality & Reliability Engineering International, 1993, Vol 9, Issue 3, p229
- ISSN
0748-8017
- Publication type
Article