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- Title
ROLE FUNCTIONS AND ROLE CONFLICTS OF COMMUNICATION TRAINERS.
- Authors
Putnam, Linda L.
- Abstract
Communication training has become a popular activity in the modern organization. Yet, even though we recognize the rapid growth in this field, we know only a little about the special teaching and consulting functions of communication practitioners. This survey of in-house trainers, personnel generalists, and external consultants reveals a process by which practitioners develop an interpersonal relationship between target group and trainer. This process, in turn, may contribute to role conflicts as practitioners attempt to justify the scope and cost of communication training while preserving the relationship with their client.
- Subjects
COMMUNICATION education; COMMUNICATION specialists; OCCUPATIONAL training; IN-house services (Business); INTERNAL public relations; ROLE conflict; CUSTOMER relations; INTERPERSONAL relations; INDUSTRIAL costs; PERSONNEL management -- Social aspects; HUMAN capital -- Social aspects; EMPLOYEE training -- Social aspects
- Publication
Journal of Business Communication, 1979, Vol 17, Issue 1, p37
- ISSN
0021-9436
- Publication type
Article
- DOI
10.1177/002194367901700104