We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
UNDERSTANDING THE IMPORTANT DIFFERENCES BETWEEN THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD AND ISO 9000 REGISTRATION.
- Authors
Reimann, Curt W.; Hertz, Harry S.
- Abstract
The article presents information on understanding the important differences between the Malcolm Balridge national quality award and ISO 9000 registration. Market globalization, higher requirements for improved quality, and tough, faster-pace, price-sensitive competition have led to two parallel and visible quality thrust: the Baldrige Award in the U.S. and, internationally, the ISO 9000 standards. U.S. competitiveness depends on the vitality of the national manufacturing base, but it also depends on the quality and productivity of its large and growing public and private service sector, including financial services, hospitality, transportation, education, health care, and government. Quality and productivity, and in some cases competitiveness, are key issues in these areas. Service organizations, and their manufacturing counterparts, need to become more customer-and performance-oriented. The Baldrige Award addresses competitiveness factors either not addressed in ISO 9000 registration or addresed differently. These factors include a customer and market focus, results orientation, continuous improvement, competitive comparisons, a tie to business strategy, cycle time and responsiveness, integration via analysis, public responsibility, human resource development, and information sharing.
- Subjects
TOTAL quality management awards; ISO 9000 Series Standards; MALCOLM Baldrige National Quality Award; QUALITY control standards; ECONOMIC competition; INFORMATION resources; SERVICE industries
- Publication
Production & Operations Management, 1994, Vol 3, Issue 3, p171
- ISSN
1059-1478
- Publication type
Article
- DOI
10.1111/j.1937-5956.1994.tb00118.x