Back to matchesWe found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleThe Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers.AuthorsAlexander, JeanAbstractThe article reviews the book "The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers," by Sara Laughlin and Ray W. Wilson.SubjectsQUALITY Library: A Guide to Staff-Driven Improvement, Better Efficiency &; Happier Customers, The (Book); LAUGHLIN, Sara; WILSON, Ray W.; ACADEMIC library administration; NONFICTIONPublicationPortal: Libraries & the Academy, 2009, Vol 9, Issue 1, p167ISSN1531-2542Publication typeBook ReviewDOI10.1353/pla.0.0037